Valmont Shipping Guard Support

For help, include your Shopify store domain and the destination/product shown in the affected monitoring target. Do not send customer personal information, API keys, passwords, or payment data.

Common states

Needs attention

A monitored checkout has a confirmed regression against comparable healthy evidence, such as a shipping option disappearing or a material rate change.

Baseline building

A first-time checkout result does not yet have enough healthy history for Shipping Guard to make a regression claim. First-time zero-rate observations remain warnings until a healthy baseline exists.

Unknown

Shopify, the Storefront API, or a rate provider did not provide enough evidence to claim the target is healthy or broken. The app deliberately avoids turning missing evidence into a false outage.

No active markets

Review Shopify Markets and confirm the store has buyer markets that can be used to seed monitoring destinations.

No shippable products

Confirm at least one active physical product variant is available to the storefront, then rerun discovery by reopening the app after correcting product availability.

What the app tests

Valmont Shipping Guard uses synthetic Storefront carts and app-defined destination addresses. It does not place orders and it does not read customer addresses.